Responsible Gaming
1. OUR COMMITMENT
At King Johnnie, we are committed to promoting responsible gaming and providing a safe and enjoyable entertainment environment. Gambling should always remain a leisure activity, never a source of income or a solution to financial difficulties.
We encourage all players to:
- Set personal limits on time and money spent.
- Monitor gaming activity regularly.
- Seek help if gambling begins to interfere with daily life or financial stability.
If you ever feel that your gaming habits are becoming difficult to control, we strongly advise using the tools available on our platform and reaching out to independent support organizations.
2. PERSONAL LIMITS
To help you manage your gaming activity, King Johnnie provides a Personal Limits feature available in your account settings. You may set or adjust limits at any time:
- Deposit Limit: Restrict the total amount you can deposit daily, weekly, or monthly.
- Loss Limit: Control the maximum losses you may incur over a selected period.
- Wager Limit: Limit the total amount you can wager in games.
- Cooling-Off Period: Temporarily suspend access to deposits and promotional offers while still allowing withdrawals.
- Self-Exclusion: Disable your account for a fixed or indefinite period. During self-exclusion, deposits and gameplay are blocked.
A decrease in any limit takes effect immediately. An increase requires confirmation and may only be applied once the existing period has expired, to avoid impulsive changes. For assistance with limits, contact us at [email protected].
3. SELF-EXCLUSION
Self-exclusion is a stronger form of restriction where your account is fully disabled for a chosen period or permanently. During this time:
- You will not be able to log in, deposit, or play.
- Promotional communications will be suspended.
- Withdrawal of remaining balance requires contacting our support team via live chat or [email protected].
Please note: verification procedures may still apply before processing withdrawals, even under active self-exclusion.
4. REALITY CHECK
To prevent loss of awareness during gameplay, King Johnnie provides hourly Reality Check notifications. These reminders show how long you have been playing and how much you have spent, allowing you to reflect and take a break if necessary.
5. UNDERAGE GAMBLING
King Johnnie strictly prohibits access to individuals under the legal age of 18 (or higher where local laws require). We may request proof of identity to verify age, and accounts found in breach will be closed immediately.
To assist parents and guardians in preventing underage access, we recommend parental control tools such as:
- CyberPatrol
- GamBlock®
- Solid Oak Software
- Net Nanny
6. SEEKING HELP
If you believe you or someone you know may be developing a gambling problem, we encourage you to seek professional support. Independent organizations that provide confidential advice and assistance include:
7. CONTACT US
If you require additional information or wish to activate any responsible gaming measures on your account, please contact our support team at [email protected].